Job Description

JOB PURPOSE:

Reporting to the Director of Sales and Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department. This position will oversee some of hotels in the San Francisco Market, both franchised and non franchised properties.

ESSENTIAL JOB FUNCTIONS:

• Coordinating sales calls and client appointments

• Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community

• Preparing quotes and contracts for clients

• Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams

• Coordinating site inspections as required

• Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan

• Maintaining hotel and Sales & Marketing databases

• Conducting research and competitive analysis to compile reports

• Assisting with Sales & Marketing projects

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

• Work collaboratively with all departments to ensure proper group arrival, stay, and exit

• Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers

• Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management

• Management and upkeep of BEOs

• Perform any other duties as and when assigned by management

• Must be able to travel

QUALIFICATIONS & SKILLS:

Essential:

• High School Graduate or equivalent work-related experience.

• 3-year experience in similar position, preferably in the hospitality environment.

• A proven performer in a fast paced, high volume and challenging role

• Professional communication and interpersonal skills

• Exceptional organizational and time management skills to achieve tight deadlines

• Meticulous attention to details with administration and data entry is essential

• Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel

• Previous experience in a similar role within a hospitality office environment is preferred

• Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is ideal

• Exceptional grooming and personal branding

• Display a competent level of computer literacy.

• Must possess initiative, excellent guest service and decision making skills.

• Ability to type at least 40 words per minute.

• Ability to compute basic mathematical calculations.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Ability to work well under pressure coordinating multiple requests at any given time.

• Ability to work cohesively with other departments and co-workers as part of a team.

• Flexibility in schedule.

• Ability to schedule various services for individuals.

• Ability to perform job functions with minimal supervision.

• Ability to relay instructions and ask for help.

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