At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.Key job responsibilitiesAs a Network Support Specialist, you will:- Provide frontline technical support to customers via phone and email- Configure network devices, including routers, switches, firewalls, and wireless access points- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.- Thoroughly document all support interactions and their resolutions- Identify and escalate complex issues to higher tier support teamsWork Location:- This position requires on-site attendance during assigned shifts at our Boise, Idaho office.- Candidates must currently reside in Idaho or have confirmed relocation plans to the area.A day in the lifeAs a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You’ll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.Basic qualifications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience with Microsoft Office products and applications- 1+ year of customer-facing support experience, including 6+ months in technical support- Proven track record of delivering courteous, efficient support to external customers- Commitment to obtaining networking certifications (e.g., CompTIA Network+) during company-provided training timePreferred qualification - Certified Wireless Technology Specialist (CWTS) certification (nice to have/will train)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at .USA, ID, Boise - 19.13 - 27.21 USD hourly
...The Correctional Officer is responsible for the care and custody of the inmates/detainees under his or her charge. This requires close and courteous interaction with inmates/detainees under normal and potentially volatile circumstances. Correctional Officers are required...
...everywhere. TextNow is looking for an experienced Senior Web Developer to play a key role in the development of our voice and... ...work life blend Flexible work arrangements (work-from-home, remote, or access to one of our office spaces) Employeestockoptions...
...This Position Requires Management Experience In Restaurants To Be Considered The Torchys legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide. What We Need As an Assistant...
...relieve pain and/or develop or restore function to maintain maximum performance. ~ Provides skilled teaching to the patients, family members... ...relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as...
...maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and...