Network Support Specialist Job at Artech, United States

c2pWSnkwazZ3M3JCMCtKNzdmZDRhUWg1YUE9PQ==
  • Artech
  • United States

Job Description

Network Support Specialist

Personnel in this job role will have expertise in one or more networking system technology areas. Examples include routers, networking controllers, switches, firewalls, and/or networking software related to these technologies. Personnel in this job role work with products or solutions based on any vendor hardware and/or any vendor operating system software, specifically including:

  • Cisco routers, switches, and firewalls
  • Palo Alto firewalls
  • Checkpoint firewalls
  • Telecommunication Silverpeak SD-WAN
  • Infoblox DNS, DHCP, and IPAM
  • F5 global traffic managers and local traffic managers (load balancers)
  • Aruba wireless networking

Personnel in this role apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of support typically have responsibility for sizing, troubleshooting, and responding to and resolving critical customer support situations. They use network management and monitoring tools like:

  • ServiceNow
  • Solarwinds Orion
  • Datadog

To support global uptime objectives, perform issue diagnosis and resolution, and optimize overall service delivery quality. They also test and perform upgrades to the systems they manage, and support projects which rely on networking technologies to succeed. In addition to the technical skills listed above, personnel in this role must have excellent oral and written communication skills, a focus on customer satisfaction and support, time management skills, and must take initiative to identify and resolve problems in their domain. They must understand how to balance business and technical objectives and priorities, work well within a team dynamic, and operate with minimal supervision to achieve shared goals and desired outcomes.

Job Tags

Local area, Remote work

Similar Jobs

Cardiac Study Center

Hybrid Cardiology RN Job at Cardiac Study Center

 ...Hybrid-Remote Triage Clinic RN Cardiac Study Center Hybrid...  ...every day. Why should you work with us? Hybrid flexibility...  ...Enjoy the balance of working from home while maintaining regular...  ...67.23) Comprehensive health insurance (with zero-cost premiums) Dental... 

The Crom Corporation

Construction Foreman - New Build Job at The Crom Corporation

 ...Perform layout, cutting, assembly, erection and removal of formwork. # Demonstrate correct finishing techniques. # Demonstrate carpentry knowledge by showing proficiency in the construction of a selected item. # The person has completed all the work operations on... 

Remotetravelcareers

Remote Travel Support Specialist Job at Remotetravelcareers

A remote travel service company is seeking a Travel Customer Support representative to assist customers with travel bookings and inquiries. The role involves...  ...service skills, as well as the ability to handle online booking systems. This position offers the flexibility... 

JobsOhio

Legal Operations Manager Job at JobsOhio

 ...Legal Operations Manager Main Office - Columbus, OH 43215 Overview Level Management Position Type Full Time Job Shift Day Education Level Bachelor's Degree Travel Percentage Up to 10% Description JobsOhio is a private, nonprofit corporation designed to... 

Link Up Overseas

Data Entry Clerk - Work From Home Job at Link Up Overseas

 ...Remote Work From Home Data Entry Clerk / TypingMemphis, TN, United States Or refer someone Job Openings Remote Work From Home Data Entry Clerk / TypingThis is your opportunity to start a lifelong career with unlimited opportunity. Discover the flexibility youve been searching...