Job Description

Job Purpose

Within this role the candidate will promote ACPL's values and mission while following established policies and procedures. The purpose of this position is to serve the technological, informational, reference and reading needs of library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary for the operation of the library system. This position works under the supervision of the Branch Manager. This position is a full-time, 40 hours per week, benefitted position requiring one evening per week and weekend rotation. The best candidate will possess a strong commitment to providing customer-focused service for a positive library experience, assist patrons with one-on-one technology assistance, and to relate tactfully and courteously with a wide range of diverse patrons and community members.

Responsibilities

Promote ACPL's values and mission.

Follow and enforce established library policies and procedures.

Assist with maintaining library collections.

Provide one-on-one technology assistance to patrons.

Revise and update the safety data sheets binder

Planning, implementing and evaluating a wide range of in-house programs focused on digital literacy with an emphasis on cultivating the library as an asset to Alamance's thriving community.

Assist patrons through reference interactions, readers advisory inquires, and in the use of technology, including downloadable and online resources.

Maintain knowledge of current trends and practices of adult services, public libraries, business and workforce development trends by attending webinars, workshops, and conferences and through professional reading.

Additional Examples of Work Performed

• Make new library cards for patrons.
• Help patrons locate items in the library.
• Check materials in and out on patron accounts, and empty book returns.
• Receive payments for fines and fees.
• Assist patrons with self-check-out machines.
• Answer phone and route calls to appropriate staff.
• Create original and eye-catching displays.
• Take responsibility for the appearance of the library, by assisting with collection maintenance, including the condition of the shelves, bulletin boards, and displays.
• Assist with opening and closing the library.
• Other duties as assigned.

Qualifications

• Some college is required
• Previous customer service experience is required
• Flexibility in scheduling is required
• Proficiency in written and verbal communication is required
• Ability to work with individuals of diverse populations with respect and equitable service is required

Preferred Qualifications

• Ability to speak Spanish is preferred
• Previous library experience is preferred
• Some experience in non-profit or small business field is preferred.

Computer Skills Prior experience with Microsoft Windows and Office applications, internet searching, and social media is required. Ability to learn and teach library technology is required.

Skills & Abilities

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment

Benefits

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA. Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more. Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents. Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. Time Off Accruals: Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year. Sick Time – All County full time employees earn 12 days of sick leave per year. County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule. Wellness Benefits & Programming: Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded. Help is available 24/7/365 by telephone. Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services Available: Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever. Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate. Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay. Employee Fitness Center: Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

Job Tags

Full time, Temporary work, Part time, Work at office, Local area, Work from home, Flexible hours, Weekend work, Afternoon shift

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